Terms of service
Last updated
January 20th 2026
Phone
Address
Barcelona, Spain
[01]
Overview
All services are provided on a project-based basis unless otherwise agreed in writing. Before the start of any project, the client will receive a written cost estimate or proposal outlining scope, deliverables, and pricing. Work will only commence once this estimate has been formally accepted.
Retainer services are offered separately and are limited to ongoing design support such as website management, social media design, and continuous content creation. All other services are handled as individual projects.
[02]
Scope of Services
All services are provided strictly according to the scope defined in the accepted written cost estimate. Only the deliverables, formats, and services explicitly listed are included.
Any work requested beyond the agreed scope — including additional revisions, new deliverables, new markets or languages, regulatory changes, or late-stage adjustments — is considered out of scope and will be billed hourly at the Designer’s standard rate, subject to Client approval before work begins.
No services should be assumed to be included unless clearly stated in the cost estimate.
[03]
Regulatory Disclaimer
The Client agrees to provide all required materials, information, content, and feedback in a timely manner. This includes, but is not limited to: brand assets, copy, product information, ingredients, nutritional values, certifications, claims, legal texts, and any regulatory information.
The Client is solely responsible for ensuring that all information supplied is accurate, complete, and compliant with applicable laws and regulations. The Designer is not responsible for verifying the legal or regulatory correctness of Client-provided content.
For packaging and labeling projects, the Client acknowledges that the Designer creates designs based on the regulations of the target market, but final legal responsibility remains with the Client. The Designer strongly recommends that all designs be reviewed by a qualified legal or regulatory specialist before production.
The Client agrees to appoint a single point of contact for each project or retainer. The Client must respond to design submissions within three (3) business days and provide clear, consolidated feedback. Delays in feedback may impact timelines and delivery dates.
[04]
Revisions and Changes
The number of revision rounds included in a project is defined in the accepted cost estimate. Minor revisions within the agreed scope and original creative direction are included.
Any changes that alter the original direction, scope, format, or content of the project are considered scope changes and will be billed hourly. All additional work must be approved in writing before execution.
[05]
Fees and Payment Terms
Invoices are issued at the end of each calendar month for completed project stages or retainer services, based on the accepted cost estimate.
Payment is due within thirty (30) days of the invoice date. Payments must be made to the bank account specified on the invoice. Late payments may result in paused work until payment is received.
[06]
Project Cancellation
The Client may cancel a project at any time by providing written notice.
If the project is cancelled before any work has started, no payment will be due. If the project is cancelled after work has begun, the Client agrees to pay for all work completed or in progress up to the date of cancellation. Any remaining project stages or deliverables that have not yet been started will not be invoiced.
All work completed prior to cancellation remains the property of the Designer until payment is made in full and may not be used, reproduced, or published until all outstanding invoices are settled.
This policy ensures fair compensation for time and work already invested.
[07]
Retainer Services and Termination
Retainer agreements require a minimum three (3) month commitment unless otherwise agreed in writing. Either party may terminate a retainer agreement with thirty (30) days written notice. No refunds are issued for unused hours. Retainer hours reset monthly and do not roll over unless explicitly agreed in writing. Any overage hours will be invoiced at the agreed hourly rate.
[08]
Intellectual Property and Usage Rights
Upon full payment, the Client receives full usage rights to the final, approved deliverables. The Designer retains the right to showcase completed work for self-promotion, including but not limited to portfolio, website, social media, presentations, and marketing materials. Confidential projects may be excluded upon written request prior to publication. Preliminary concepts, unused designs, and rejected work remain the property of the Designer.
[09]
Confidentiality
Both parties agree to maintain confidentiality of all proprietary information shared during the course of our working relationship. We ensure secure handling of all client materials and keep project details private unless specifically authorized to share. This confidentiality obligation survives termination of our agreement. A specific NDA is available upon request.
[10]
Independent Contractor
The Designer operates as an independent contractor. Nothing in these terms creates an employment, partnership, or joint venture relationship. Each party is responsible for their own taxes, insurance, and expenses.
[11]
General Terms
Neither party shall be liable for delays or failures in performance resulting from circumstances beyond their reasonable control, including but not limited to natural disasters, pandemic, or war. Timeline extensions will be granted as needed, and both parties will make good faith efforts to minimize any impact.
[12]
Dispute Resolution
In the event of a dispute, direct negotiation between parties is the first step. If negotiation fails, both parties agree to attempt mediation before pursuing other remedies. As a final resort, disputes will be settled through binding arbitration. This agreement is governed by the laws of Spain, and each party bears their own legal costs unless otherwise determined in arbitration.
[13]
Modifications
These terms may be updated with 30-day notice to active clients. Project-specific agreements supersede these general terms where applicable. Any special arrangements must be made in writing. Continued use of our services after notification of changes constitutes acceptance of modified terms.
[14]
Entire Agreement
These Terms of Service, together with any signed project agreements or retainer contracts, constitute the entire agreement between parties and supersede all prior agreements and understandings, whether written or oral.
By engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.